Quick Trouble Shooting Tips

When an app is not responding or not functioning correctly, do not fear! It may be a WI-FI, app, or iPad memory issue. There are several ways to try to resolve it. 

Many apps require a connection to the internet.  
Are you connected to the WI-FI network?
  • Tap on Settings; Wi-Fi
  • Staff Wifi or MSOPEN should be selected
  • Close Settings
  • Tap on Safari. Type in the address bar:
  • The Sonic Wall login screen should popup
  • If you're not logged in, then enter your username/pw
  • Try going to another website, to double check your connection

  • Double tap the home button
  • Find the app and press /hold on it until they all start dancing
  • Tap the red circle with the minus sign
  • Double tap the home button
  • Relaunch the app

Apps frequently have updates to fix issues or make improvements.
 Do you have the latest version?

          To update an app
  • Check the app store icon- a red notification circle indicates the number of apps that have an update available
  • Tap on the app store icon and updates at the bottom of the screen
  • Tap either update by each individual app or UPDATE ALL in the upper left hand corner of your screen.
         To update the iOS
  • Check the Settings icon- a red notification circle indicates an update for the iOS.
  • Tap on Settings> General
  • Tap on Software Updates on the right hand side of the screen
  • Tap on Install Now
* Suggestion: Check in with your teacher before making any updates to the iOS.

  • Find the app on your screen
  • Press and hold it down 
  • Tap the black circle with the white x to delete the app
Deleting the app will also delete all of its data and your work- please be sure to sync or upload your work to dropbox beforehand!
  • To reinstall, go to the app store, find the app
  • Tap the install button next to it and it'll download to your device for free.
  • Relaunch your app to use.

  • Press and hold the power button until the red slider arrow appears
  • Slide to power off
  • Press and hold the power button to turn back on

  • Press and hold the power and home button at the same time 
  • Continue to hold them down until you see the Apple logo appear
  • Slide to unlock the iPad

  • Go to Settings> Mail, Contacts and Calenders
  • Tap on the Account that is not working
  • Re-enter the username and passwords
  • Try the app again. 
  • If it still does not work, it may be best to delete the account and add it again. Before you do, be sure you know the correct settings or information to re-enter.

REPORT IPAD ISSUES ONLINE FORM  (http://bit.ly/reportipadissues)



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