Quick Trouble Shooting Tips

When an app is not responding or not functioning correctly, do not fear! It may be a WI-FI, app, or iPad memory issue. There are several ways to try to resolve it. 

Many apps require a connection to the internet.  
Are you connected to the WI-FI network?

• Tap on Settings; Wi-Fi
• Staff Wifi or MSOPEN should be selected
• Close Settings
• Tap on Safari. Type in the address bar: 192.168.10.8:81
• The Sonic Wall login screen should popup
• If you're not logged in, then enter your username/pw
• Try going to another website, to double check your connection

• Double tap the home button
• Find the app and press /hold on it until they all start dancing
• Tap the red circle with the minus sign
• Double tap the home button
• Relaunch the app

Apps frequently have updates to fix issues or make improvements.
 Do you have the latest version?

          To update an app

• Check the app store icon- a red notification circle indicates the number of apps that have an update available
• Tap on the app store icon and updates at the bottom of the screen
• Tap either update by each individual app or UPDATE ALL in the upper left hand corner of your screen.

         To update the iOS

• Check the Settings icon- a red notification circle indicates an update for the iOS.
• Tap on Settings> General
• Tap on Software Updates on the right hand side of the screen
• Tap on Install Now

* Suggestion: Check in with your teacher before making any updates to the iOS.

• Find the app on your screen
• Press and hold it down 
• Tap the black circle with the white x to delete the app

Deleting the app will also delete all of its data and your work- please be sure to sync or upload your work to dropbox beforehand!

• To reinstall, go to the app store, find the app
• Tap the install button next to it and it'll download to your device for free.
• Relaunch your app to use.

• Press and hold the power button until the red slider arrow appears
• Slide to power off
• Press and hold the power button to turn back on

• Press and hold the power and home button at the same time 
• Continue to hold them down until you see the Apple logo appear
• Slide to unlock the iPad

• Go to Settings> Mail, Contacts and Calenders
• Tap on the Account that is not working
• Re-enter the username and passwords
• Try the app again. 
• If it still does not work, it may be best to delete the account and add it again. Before you do, be sure you know the correct settings or information to re-enter.

REPORT IPAD ISSUES ONLINE FORM  (http://bit.ly/reportipadissues)